MISSION
As a Front Office Intern, you will support the daily operations of the front desk while gaining hands-on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences.

RESPONSIBILITIES

Support the Front Office team in welcoming guests and personalizing their experience.
Assist with daily tasks such as check-in/check-out procedures, guest profile updates, and administrative duties.
Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy.
Help ensure proper service for VIP arrivals and support upselling initiatives.
Participate in team meetings and contribute to improving guest service.

CUSTOMER EXPERIENCE

Learn and apply brand standards and service protocols.
Contribute to creating personalized experiences by anticipating guest needs.
Support the team in handling guest incidents and escalate when necessary.
Promote the hotel's Sensory Architecture, services, events, and experiences.

REQUIREMENTS

Education: Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field.
Languages: Fluent in English; knowledge of a third language is a plus.
Experience: Previous internship or customer service experience is a plus, but not required.
Skills: Strong communication and organizational skills, a service-oriented mindset, and interest in hotel operations and guest relations.

The role is classified as an INTERNSHIP with an expense allowance of at least €600.
Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process

Requisitos

Titulación mínima

Sin titulación

Experiencia

Sin experiencia

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Sobre la empresa

Meliá Hotels International

Palma de Mallorca, España

Cadena hotelera

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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